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Agile

Toyota - Master Data Management

Toyota - Master Data Management

Toyota

Master Data Management – Accessories Domain

Lead Consultant

The Toyota Accessories MDM project was the first phase of a larger MDM program of work across a number of core domains such as Parts, Vehicles and Customers. During this phase, Lyndon was engaged as a Senior Consultant to lead the analysis, identification and design of the accessories MDM solution under an agile methodology which included accessories, parts, vehicles and associated marketing collateral. During this phase, Lyndon undertook thorough analysis of each the core components of the accessories domain, uncovering and resolving significant modelling challenges and introducing new concepts to enable accurate management of accessory applicability.

  • Lead stakeholder engagement and analysis across the three core business units responsible for accessories master data management.
  • Lead the design of the data model underpinning the MDM platform
  • Undertook extensive stakeholder engagement to inform and influence business decisions to support the introduction of new concepts critical to the successful implementation of the MDM platform.
  • Conducted numerous requirements and ‘story-telling’ workshops with the business, acting as SME to bridge the gap between the technical and data related issues and the impacts to business processes.

Notable outcomes

  • Rapid delivery of an interim model, supporting the development of a proof of concept for presentation to the business within 5 weeks of project initiation. This POC was successful in gaining business support for the successful submission of the project business case.
  • Designed a model that successfully introduced two new concepts (Accessory packs and a marketing model) to Toyota to drive accurate classification and relationships within the MDM environment. This model created a fusion between engineering and marketing to drive accurate presentation of accessories to public facing channels such as the Toyota.com.au website.

AXA Australia - Senior Business Analyst

AXA Australia - Senior Business Analyst

As a senior member of the Enterprise Reporting and Information Management Team, Lyndon was responsible for design and production of information solutions for projects as well as operational and BAU reporting.

  • Worked with other Business Analysts and Project Managers to establish detailed business requirements of the reporting suites and dashboards as part of the project delivery.
  • Advised projects on best practice and ability to achieve implementation of requirements
  • Performed detailed analysis to estimate and quote on the design, development and delivery of reporting requirements.
  • Followed Agile development methodology developing a prototype followed by a number of review and re-work iterations to meet the final business requirements.
  • Provided subject-matter-expertise to projects and business units on data availability and usability.
  • Analysed, reconciled and consolidated existing reporting frameworks to ensure business fit-for-purpose.
  • Provided process improvement consultation to AXA's Marketing Information, CRM and Customer Retention Teams.

Notable outcomes

  • Developed a single client view application for the Customer Solutions Call Centre using the AXA data warehouse client matching technology. This tool enables Call Centre Consultants to search by a customer policy number and locate additional policies that customer holds.
  • Drove the development of the first BI based applications using the Hyperion reporting suite. This was a significant step forward in the depth of services and improvements that the Business Information Team could provide to the business and changed the BI value proposition in an extreme way.